Important Notes Regarding Orders and Shipping

【Kind Reminder】

※We regret that we cannot accommodate requests for specific delivery locations or times. Even if you include such details, we will be unable to fulfill your request.

*We currently do not offer gift wrapping services.

※If the storage period expires due to an incorrect address or failure to collect the package, the recipient must prepay ¥1,500 (including warehouse handling fees) for redelivery.

*Due to varying product storage locations, your order may be shipped in multiple packages.

※During doorstep delivery, if the name on the door differs from the recipient name on the package, items may be returned. Please ensure the resident's name is clearly indicated.

*We do not offer forwarding services to overseas destinations.

*Please provide your order number when inquiring.

【Regarding Orders and Inventory】

Our store shares inventory with overseas e-commerce platforms. Therefore, even if an item is listed as available, it may become out of stock after you place your order.

In such cases, we will contact you via email to inform you of order cancellation or product substitution.

We sincerely apologize for any inconvenience this may cause and thank you in advance for your understanding.

【Regarding Defective Products】

We will only address initial defects if contacted within two weeks of receiving the product.

Additionally, we cannot service used products even within this period. Please inspect items for defects upon delivery.

【Regarding Size/Color Exchanges】

Please contact us before returning items. Customers are responsible for return shipping costs. Thank you for your cooperation. We will ship your replacement immediately upon receiving the returned item and restocking fee.

※ The restocking fee (covering shipping, warehouse handling, and administrative costs) is a flat rate of ¥1,500.

* Returns must include all original accessories (including undamaged packaging bags and tags).

* Returns or exchanges are not accepted for items bearing scents such as perfume or fabric softener.

【Regarding Overseas Shipping Parcels】

Domestic delivery within Japan is handled by Yamato Transport. Tracking numbers become active only after parcels arrive in Japan.

Therefore, even if you check your shipment on the Yamato Transport website within 6 to 10 days after receiving the shipping notification, the system may display “Tracking number not registered.” Please note that shipping is still in progress. Thank you for your understanding.